1. How long is the delivery?
We offer EMS, DHL shipping worldwide, it usually takes 7-15 working days to deliver your order.
2. Is it safe to use my credit card at your website?
Yes! We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Your card information is totally safe here.
3. What about custom taxes and duties? Will I be invoiced any when ordering from you?
In most cases (But for the most part), you will not be invoiced any custom taxes or duties upon shipment delivery. Indeed, we have all orders packed in small carton boxes, with the mention “gift, no value for customs”.
4. What if I can’t remember my password?
If you forget your password, please click the “Forgot your password?” on the Login in page and then follow the instructions on the next page to change your password. For security reason we are unable to send your password via email.
5. Are these watches of high quality or will they break after I wear them for a few times?
It depends on how you wear it. If you wear it regularly, it will last a few years without any problems. The watches we offer are of quite high quality. These are not the cheap bargain ones you will find on the streets that will break after a few days, these will last for years! We are so confident in our watches, and we offer an exchange or refund for any watches if they are ever defective.
6. Are your pictures from the actual replica or the genuine watches on the website?
We guarantee 100% that all pictures taken from our site are actual pictures of our replicas watches! The watches look exactly as represented in the pictures, and we never, ever use anyone else’s pictures, or pictures of the genuine watch.
7. I have seen other websites that offer them for cheaper, why are yours more expensive?
The prices of the watches depend on the quality. Many websites will carry the lowest quality available and hence are able to sell them with cheaper prices. But we do not believe in offering low-quality goods that may break down after being worn just once or twice. In fact, we believe so strongly in our products that we have a warranty for all items purchased from our site.
8. Do you offer wholesale price?
We offer up to 15% discount for all wholesale orders, and to be eligible for wholesale prices, your order must exceed 5 items, you can mix the models for the order.
9. What happens if the package is damaged or missing when I receive it?
Delivery is 100% guaranteed by our site. As such, in the event of failure of delivery, we will reship the product to you at no additional charge.
10. What is the warranty of the watch can you provide?
We offer 3 months warranty on every watch you purchase from this site. Watches may be returned or exchanged only if they are faulty. Warranty does not cover ordinary wear and tear, or damages caused by external reasons (such as scratches, missing stones, dents, nicks, fading/chipping of the material on the product etc.). Warranty does not cover water damage, lost or stolen parts, or damages due to personal misuse/negligence, therefore we strongly advise you not to swim, dive, surf or do any other similar activities with any watches.
11. Sometimes your support response is delayed, why?
Our company is handling a very large volume of emails on our products, and we will try to reply all our emails within 24 hours during the weekdays. Please help yourself in finding the answers you want from our FAQ section. We have placed all the frequently asked questions here to fasten the process.
12. What is the first thing I need to do upon receiving the watch?
Upon receiving the watch, please wind it. It is likely that the watch would have run out of energy through the shipping process. Wind the watch by turning the crown about 15 – 20 full clockwise rotations. If you know your watch is run by battery, there is no need to wind it. If your watch has a screw-tight crown, release it by turning it anti-clockwise until it is loose. Then wind it 15 – 20 times clockwise as mentioned. Once that is done, you can tighten it by pushing the crown inside and turning the crown clockwise at the same time. By doing a manual winding of the watch, your watch will start to tick.
13. I’ve ordered and received my replica watch, it’s great, but I’ve changed my mind, can I change it?
Please try to decide carefully before you make your order, but if you do change your mind, send us the watch up to 14 days after you received it, and choose another watch.
14. What is meant by the terms: Automatic, Quartz and a Sweeping Second hand?
Automatic refers to a watch movement that consists of a self-winding mechanism, which allows the watch to run on its own without batteries. The advantage to this is that batteries are not required for the watch to run. The disadvantage to it is that the watch should be serviced every few years to make sure it runs smoothly.
Quartz refers to a watch movement that runs with a battery. The advantage to this is that the watch normally lasts longer than an automatic watch. The disadvantage to it is that the battery has to be changed every so often.
A sweeping second hand refers to a second hand that sweeps smoothly instead of ticking once every second. Basically, its movement consists of a bunch of very tiny, rapid ticks that combine to make it look like the hand is sweeping smoothly. All automatic watches have a sweeping second hand, and all quartz watches have a ticking second hand.
15. How do I set time?
To set the time for your automatic watch, you will need to turn button in an anti-clockwise direction if you have a screw-in lock watch. You will then need to softly pull the button out a little bit. The best way to do this is to use your first and second finger and to also use your finger nail as a lever in order to pull the button out with as little force as possible. You will feel a little click when you do this correctly. In some watches with a date function, the first step would be for date adjustment, and the second step would be for the time. Now you can set the time by turning it anti-clockwise. This would turn the minute-hour hands forward until you set the right time. After the correct time is set, push the button back and turn it clockwise for a few rounds to lock it in position.
16. Why does my automatic movement replica lose time and on occasion stops moving?
When you first receive your automatic movement replica, you will need to wind it for 3 minutes straight BEFORE wearing it. Thereafter if you wear it daily, it will continue to wind itself on your wrist when you move around and walk. If you stop wearing it for more than approximately 2 days, the watch will need to be reset, but it will then automatically wind itself once you start wearing it again. Your watch would hence not keep time if it is not worn constantly. However, take heart that you will never ever have to replace the battery as there isn’t one, and most of all, this type of movement is exactly what the originals use!
17. What payment methods do you accept?
On vip-watches.is, you may pay your order with Credit Card.
Here are the reasons for your payment failure:
The same credit card can be paid only once within 24 hours. (It depends on our risk control system)
The card you using is in bank blacklist because of chargeback history. It has been declined.
High risk transactions. The transaction failed to pass the an-fraud system of the bank, the bank declined it for the protection of the merchant.
Incorrect card information (card number, name, expiration date .etc) or the card has been expired.
Insufficient funds in account credit card.
2)Western Union www.westernunion.com
We can take Western Union payments for your orders. If you want to pay for your order through Western Union, you can enjoy a 5% discount and the fastest delivery, As for how to pay by it, please feel free to email us at [email protected].